FAQ

How long will it take to ship my pendant?

All the pendants are engraved to order and can take up to a week to be posted. 

How long will it take to receive my pendant?

Once it has been posted (you will receive an email notification) the normal mailing times are 1-2days for UK and around 1 week for international. Please note that around holidays or busy times of the year the mail can take longer, and sometimes ...there are just random mail delays that the mail carriers refuse to comment on. If you are worried that your pendant may be lost in the post please be patient and it will turn up, or if you are super worried then please email zealandheart@gmail.com and we can help. 

Can I get my pendant any faster? 

We have all been there, the forgotten birthday or the perfect thing to wear on holiday, we get it. If you need your order by a set date please email us on zealandheart@gmail.com and we will try our best to get it to you. 

Can I do a custom engraving?

Of course! There are many different types of custom engravings on Z&H, just click on the Custom link to see your different options. If you want complete creative freedom then please select the Custom Pendant option and you will only be limited by how many words can fit on the pendant. 

Do you engrave on gold? 

At the moment we only engrave on Sterling Silver but we are hoping to introduce gold into the family in the future.

Can I suggest a phrase to add to the collection? 

Of course! If you have any bright ideas please chat to us on any of our social media platforms. 

What sizes are the pendants? 

Zeal & Heart pendants come in two sizes, small and tiny. 

Small = 12mm which is roughly the size of a Skittle (yes, I mean the candy)

Tiny = 7mm which is smaller than the small one